Executive Team

The Executive team works with the CEO at the United Kingdom office in Farnham.

Joy Lord

Event Manager / Executive Assistant to CEO

Tel:+44 (0)1252 267881

Joy is involved in event management and acts as assistant to the CEO. She joined IAPA in April 2013 after moving back to the UK following 12 years living in various European countries.  Joy has a strong background in organising events and business administration.


Louise Norbury

Head of Communication and Member Services

Tel:+44 (0)1252 267882

Louise is responsible for IAPA’s internal and external communications, member services and major events.  Louise supports members’ business development by working with firms and encouraging cross-border communication and service enhancement.  This includes creative planning and practical management of IAPA’s largest conferences as well as development of IAPA’s key marketing collateral including the quarterly newsletter and social media.